CANCELLATION & REFUND CONDITIONS

SALES CONTRACT

1- PARTIES

Hereafter, the Relevant Mavi Gezgin Travel Agency will be referred to as “AGENT” and those wishing to purchase the programs and services offered by the AGENT will be referred to as “CONSUMER”.

2- CONTENT

1) This contract encompasses the organization of tours, activities, hotel reservations, and all services offered for sale by the AGENT, and the arrangement of the services and conditions to be provided between the “CONSUMER and AGENT”.

2) The person who registers and signs the contract via the website or by coming to the agency is considered the “CONSUMER” and is the sole counterpart of the agency on behalf of those who participate in the program that is the subject of the contract and with whom they will travel together, even if these individuals do not have a signature on the contract. These individuals are deemed to have learned the conditions of this contract from the relevant CONSUMER or from the AGENT’s brochure, website, and advertisements and are considered to have accepted participation in the services offered for sale under these contract conditions.

3) Any notifications made regarding the registered program will also be deemed to have been made to other CONSUMERS.

3- PAYMENTS

1) Our sales can be made in cash or through credit cards from banks in one payment, in advance and/or through credit cards from agreed banks in installments.

2) When registering for the programs announced by the AGENT, the total amount or the specified deposit amount is collected via credit card, bank transfer, or cash based on the price indicated in the advertisement.

3) For payments with a deposit, the “pre-reservation” fee stated at the time of registration is collected. The balance must be paid at least 15 days before the trip starts. If the payments indicated are not made within the specified times, the reservation will be canceled. In this case, 35% of the program fee will be billed to the consumer as a cancellation penalty. Additionally, since the deposit collected during the final reservation is received as a participation guarantee, if the customer does not pay the remaining amount, no refund will be made.

4- CANCELLATION – WITHDRAWAL – CHANGES

1) The AGENT may partially or completely cancel the programs it has announced or registered for, up to 7 days prior to their start due to insufficient participation. In this case, the CONSUMER has the right to receive a full refund. The CONSUMER does not have the right to compensation in this case.

2) If the CONSUMER withdraws or cancels their registration 30 days before the program starts, they will receive a full refund. However, in tours involving airplane, train, and ship connections, tickets are purchased as group tickets, and cancellations after registration are not accepted, and refunds for airplane, train, and ship tickets will not be made. The cancellation and refund conditions of the carrier companies apply for airplane, train, or ship tickets.

3) All expenses incurred for visa processes will be charged to the CONSUMER in the case of cancellation of the trip by the CONSUMER or in case of the relevant consulate not issuing a visa.

4) In the event that the CONSUMER requests to cancel or change the reservation between 29 to 15 days before the program starts for any reason, they agree and undertake to pay 35% of the program fee to the AGENT. After 15 days, they agree to pay the entire fee.

5) In scheduled flights, name changes are not allowed. In case the CONSUMER loses their travel documents, they are obliged to pay the penalty imposed by the relevant air, rail, and sea transport.

6) If the CONSUMER does not provide written notification to the AGENT that they will participate in the program they missed, the AGENT has the right to cancel any reservations made on behalf of the CONSUMER 24 hours after the start of the program. No refund will be made for such cancellations.

7) If the CONSUMER or the AGENT cancels the tour, the cancellation refund process will be conducted with the same currency and payment method used at the time of the purchase based on the exchange rate at that time.

5– GENERAL PROVISIONS

1) The AGENT reserves the right to change the names of the hotels within the program, transportation vehicles, and departure times, provided it adheres to the “standards specified” in the program. The guide can make changes to the program based on road and weather conditions.

2) The written programs given at registration are sample programs. The AGENT cannot be held responsible for not being able to visit the tours specified in their program due to local authorities not granting permissions, fire, earthquakes, natural disasters, terrorism, etc.

3) The CONSUMER accepts that the contract conditions will be considered fulfilled as long as there is no shortening of the total duration of stay and no changes in the class and categories of the accommodation facilities.

4) The AGENT cannot be held responsible for disruptions caused by strikes, delays, etc., that may occur with airlines.

5) Since all arrangements related to charter flights are subject to international aviation rules, any changes in flight times may be made according to the Warsaw Convention. The departure time cannot be guaranteed. The carrier can change the stopping points shown on the tickets. Additionally, it may not make any stops. Since flight times are finalized 48 hours in advance, the times indicated during the sale are tentative, and the AGENT cannot be held responsible for changes regarding these matters.

6) Cancellations and refund requests due to issues arising from air, rail, and sea carriers will not be accepted.

7) If it is requested that the AGENT follow up on visa processes, the CONSUMER must have a passport that is valid for at least “seven months” and must provide the documents and time specified by the relevant consulate to the AGENT. The AGENT acts as an intermediary between the CONSUMER and the consulate and is not responsible for non-issuance of visas. If the visa is not approved by the consulate, the cancellation conditions specified above will apply.

8) Mandatory travel insurance must be arranged by the AGENT for each participant. The scope of coverage for deficiencies or defective performance, damage, loss, and other claims related to this travel insurance package is determined by the policy of the insurance company providing this service. The agency has no liability for the content, scope, and implementation of these guarantees.

9) If the CONSUMER abandons the program on the grounds that the service is defective, they must submit a written notice of their reasons to the agency representative and the hotel where they are staying. Otherwise, the CONSUMER is deemed to have abandoned the program and will be considered to have used the service.

10) It is the good faith duty of the CONSUMER to report any complaints to the agency during the provision of the services in writing. If the CONSUMER uses the service to the end despite having complaints, their compensation rights relating to the complaints, such as replacement services and refunds, will be eliminated.

11) Guiding services are valid for the specified locations in the program. The AGENT is not responsible for guiding services in markets and shopping transactions.

12) The AGENT acts as an intermediary with consumers participating in the program, hotels, carriers, and other service providers and is obliged to inform them of any changes within 24 hours. Therefore, the agency is not responsible for the non-availability of intermediaries at the specified times in the programs to which consumers have registered, delays, breakdowns of land, air, and sea vehicles, changes in routes and routes, and any obstacles like fog, storms, snow, and similar weather conditions, strikes, terrorism, wars, threats of war, or similar force majeure situations, delays caused by the fault of the user of the transportation or personal faults of third parties, or unforeseen technical issues, material and moral damages due to accidents, incomplete or defective services of accommodation facilities, and any situations arising from the agency not having the status of a operator.

13) In journeys made by airplane, train, or ship, any increases in fares for these means of transportation will be added to the announced tour prices in the same proportion.

14) The AGENT communicates the CONSUMER's requests regarding room selection in accommodation facilities; however, it cannot guarantee that these requests will be fulfilled. Extra beds provided for the third and fourth persons sharing the same room may be smaller than existing beds.

15) On the day of arrival at the hotel, rooms will not be provided to consumers before 14:00. On the day of departure from the hotel, consumers must check out of their rooms by 12:00 at the latest.

16) Items that are smelly, leaking, flammable, or explosive, or that cause discomfort, as well as sharp, piercing, and firearms, and all animals are not allowed in transportation vehicles and accommodation facilities.

17) For matters not specified in this contract, the provisions of the relevant laws and regulations such as 1618 Law, 4077 Law, 4288 Law, 2634 Law, IATA, IHA, UFTAA Convention, Civil Aviation Law, Turkish Code of Obligations (BK), Turkish Commercial Code (TTK), international agreements that Turkey is a party to, and the regulations, circulars, and notifications issued under these laws, as well as the internationally recognized Frankfurt Table, are applicable in Turkey.

18) In cases of disputes arising from the contract, the TÜRSAB Arbitration Board is authorized, and its procedures prevail.

19) The CONSUMER is responsible for the accuracy of the names announced in the contract (as written in the passport). If there is a discrepancy between the copy of the contract retained by the CONSUMER and the one kept by the AGENT, the copy and records held by the AGENT will prevail.

20) This package "sales contract", prepared in two copies between the parties, has been prepared, read, reviewed, and accepted by the authorized representatives of the parties with all its annexes. The parties mutually accepted and confirmed the commitments and obligations they undertook by signing together. Those who will participate in the program and accept this package "sales contract" written in this contract on behalf of those persons, acknowledge and undertake that all legal responsibility belongs to them.

21) The CONSUMER who registers through the website is deemed to have read the registration contract and accepted the conditions.